Overview

Issue Pulse is committed to the highest standards of security and data protection. Built exclusively on Atlassian's Forge platform, our application operates entirely within Atlassian's secure infrastructure, ensuring your data never leaves their trusted environment.

Data Security

Data Processing

• All data processing occurs within Atlassian's Forge runtime environment

• No customer data is transmitted to external servers

• No customer data is stored outside of Atlassian's infrastructure

• All operations are performed in isolated, sandboxed environments

Data Storage

• Issue Pulse stores only minimal configuration data (rule definitions and user preferences)

• All data is stored using Forge's secure storage APIs

• No sensitive issue content is duplicated or cached

• Configuration data is encrypted at rest using Atlassian's encryption standards

Data Access

• Issue Pulse only accesses data explicitly granted through Jira permissions

• Respects all existing Jira project and issue-level permissions

• No elevated privileges or admin bypass capabilities

• Users can only create rules for projects they have access to

Infrastructure Security

Platform Security

• Fully hosted on Atlassian Forge platform

• Benefits from Atlassian's SOC2 and ISO 27001 certifications

• Automatic security updates managed by Atlassian

• No separate infrastructure to maintain or secure

Application Isolation

• Runs in isolated Forge runtime containers

• Cannot access external networks except through approved Atlassian APIs

• Cannot execute arbitrary code or system commands

• Resource limits enforced by Forge platform

Authentication & Authorization

User Authentication

• Leverages Jira's existing authentication mechanisms

• No separate passwords or credentials required

• No user credentials are stored by Issue Pulse

Authorization

• All actions performed under the logged-in user's context

• Inherits Jira's permission scheme completely

• No ability to bypass Jira security controls

• Admin actions require Jira administrator privileges

Compliance

Regulatory Compliance

• GDPR compliant - no personal data collected beyond Jira user IDs

• No data residency concerns - data remains in your Atlassian region

• Supports Atlassian's data residency requirements

• No cross-border data transfers

Privacy

• No tracking or analytics on customer data

• No personal information collected

• No data sharing with third parties

• No advertising or data monetization

Security Practices

Development Security

• Regular security reviews and code audits

• Automated vulnerability scanning in CI/CD pipeline

• Dependency scanning for known vulnerabilities

• Principle of least privilege in all operations

Incident Response

• 24-hour response time for critical security issues

• Direct communication channel for security concerns

• Coordinated disclosure with Atlassian security team

• Regular security updates and patches

Data Retention & Deletion

Data Retention

• Configuration data retained only while app is installed

• No historical data accumulation

• No backup copies maintained

Data Deletion

• Complete data removal upon app uninstallation

• No residual data remains after uninstall

• Manual data purge available through admin interface

• Immediate deletion upon request

Security Features

Audit Logging

• All rule changes are logged with user and timestamp

• Integration with Jira audit log where available

• No ability to modify or delete audit trails

• Audit logs retained per Jira's retention policy

Access Controls

• Role-based access control for rule management

• Project-level isolation of rules

• No cross-project data leakage

• Secure default configurations

Vulnerability Management

Reporting Security Issues

• Security issues can be reported to: support@selectstar.org

• CVE disclosure process when required

• Transparent security advisory process

Update Process

• Critical patches deployed within 48 hours

• Regular updates via Forge platform

• No customer action required for security updates

• Automatic rollback capabilities

Third-Party Security

Dependencies

• Minimal third-party dependencies

• All dependencies vetted for security

• Regular dependency updates

• No runtime network calls to third parties

Integrations

• Only integrates with official Atlassian APIs

• No third-party service integrations

• No external webhooks or callbacks

• No data synchronization with external systems

Customer Responsibilities

While Issue Pulse maintains strong security standards, customers should:

• Maintain secure Jira configurations

• Regular review of user access and permissions

• Monitor rule configurations for appropriate use

• Report any suspected security issues immediately

Security Certifications & Audits

Current Status

• Atlassian Forge platform certified

• Regular security assessments performed

• Available for customer security reviews upon request

Contact Information

Support Contact

• Email: support@selectstar.org

• Support Portal: https://selectstar.atlassian.net/servicedesk/